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FAQs
Frequently Asked Questions About our Engineering & MRO Solutions
At AC Electric Motor, we know that choosing the right MRO supplier and engineering partner is critical to keeping your business moving. Our FAQ page is designed to give you quick answers to the most common questions about our products, services, delivery options, and industry expertise. Whether you want to know more about our 24/7 availability, how we source specialist and hard-to-find parts, or the benefits of working with a trusted supplier of premium MRO brands, you’ll find the answers here. If you need further support, our team is always ready to help.
Electric Motors
What is a 3-phase electric motor?
A 3-phase electric motor is powered by a three-phase electrical supply, which consists of three alternating currents offset in phase by 120 degrees. Due to this, a constant and balanced power flow is generated, making these motors highly efficient and suitable for industrial and heavy-duty applications.
They offer smoother operation, better performance, and require less maintenance compared to single-phase motors. View our range of 3-phase motors or give us a call to find out more - 01952 676 925
What is a single-phase electric motor?
A single-phase electric motor operates using a single alternating current (AC) voltage. They are typically used for residential and light commercial applications where lower power is sufficient, such as in fans, pumps, and small appliances.
While simpler and more cost-effective, single-phase motors are generally less powerful and less efficient than a 3-phase motor, for example. View our range of single phase motors or give us a call to find out more - 01952 676 925
What is an ATEX motor?
An ATEX motor is an electric motor specially designed to use safely in hazardous environments where there may be explosive gases, fumes or dust. They are commonly used in industries like oil and gas, chemical processing, mining, and grain handling.
How does an AC electric motor work?
An AC electric motor turns electrical energy into mechanical movement. When electricity flows into the motor, it creates a magnetic field that makes the motor’s rotor spin. This spinning motion is what powers machines and tools.
Depending on what you need powering, it will affect which AC electric motor you will need. If you need help finding this out, get in touch with our team today!
How to test a 3-phase electric motor?
When you're testing your electric motors, you want to look out for and complete: a visual inspection, insulation resistance test, continuity test, phase balance test and motor rotation test.
If you have any questions about your current motor or think it's time to replace it, shop our range online or get in touch today!
What are the different types of electric motors?
Electric motors come in many types. There are AC and DC motors. AC (alternating current) electric motors are commonly used in both commercial and industrial settings.
Types of AC Electric Motors:
- Single-Phase Motors: Ideal for light-duty applications.
- Three-Phase Motors: Used in industrial and commercial environments for heavier loads.
What AC Electric Motors Can Supply:
- Single-Phase Motors – For basic, low-power needs like pumps and fans.
- Three-Phase Motors – For higher power and efficiency in industrial machinery.
- Brake Motors – Motors with built-in brakes for applications where rapid stopping is needed.
- Large Frame Motors – Heavy-duty motors designed for high-power or demanding environments.
- WEG Motors – High-quality, reliable motors from the well-known WEG brand.
- TEC Motors – Cost-effective, versatile motors used in many general-purpose applications.
- ATEX Motors – Specially designed motors for hazardous environments where explosive gases or dust may be present, meeting ATEX safety standards.
Product & Inventory
What products do you stock?
We provide a vast selection of industrial components, including Electric motors, gearboxes, slide bases, inverters, ATEX motors and forced vents sourced from premium MRO brands with extensive inventory ready for fast delivery.
Can you source specialist or hard-to-find parts?
Thanks to our extensive supplier network and industry partnerships, AC Electric motors can source a wide range of specialist and hard-to-find parts. While availability cannot be guaranteed in every case, our team will always go the extra mile to track down the exact parts you need. Simply fill in our Contact Form to see how we can help.
How do I know which product is right for my application?
We endeavour to include as much information as we can across all of our online listings to enable you to be able to make an informed decision on the products needed for your applications. If, however, you require additional support, our team are available to discuss any products with you and make suggestions based on any information you can provide regarding your application. Contact our sales team on 01952 676925.
Do you supply premium MRO brands?
AC Electric motors supply a full range of MRO products from leading global brands, including budget-friendly, mid-range, and premium options. This gives you the flexibility to choose the right solution for your application and budget, while ensuring quality and reliability across every product range.
Ordering & Accounts
Do I need an account to place an order?
We offer a secure guest checkout on our website, if you prefer not to create an account. We do however recommend that you create an account for any future purchases, as this will enable you to access your order history as well as exclusive deals. We also offer a credit account option, which you can register interest for via our Contact Form.
How do I register for a trade account?
If you are interested in applying for a credit account, you can register your interest via our Contact Form. Once received, our team will contact with you to progress the enquiry.
Can I place recurring or scheduled orders?
If you would like to enquire about placing recurring or scheduled orders, then please contact our sales team directly on 01952 676925.
Delivery & Logistics
What are AC Electric Motors opening hours?
AC Electric motor is available 24 hours a day, 7 days a week, 365 days a year. Whether you need urgent support during a breakdown or routine assistance, our team is always on hand to help. Simply contact us anytime, and we’ll ensure you get the support you need without delay.
What delivery options does AC Electric Motor offer?
- AC Electric motors provide a wide range of reliable delivery options to suit your needs. Across the UK mainland, we offer same-day courier services, as well as next-day and 48-hour delivery through trusted providers including Royal Mail, DPD, and pallet couriers. Options include:
- UK Mainland Same-Day Courier
- 24hr Royal Mail
- 48hr Royal Mail
- 2nd Class Royal Mail
- 24hr DPD Courier
- 48hr DPD Courier
- 24hr Pallet Courier
- 48hr Pallet Courier
We also offer international delivery for customers worldwide. Please Contact Us for details on international shipping options and restrictions.
Do you offer same-day or next-day delivery?
Where required we can offer same-day or next-day delivery. This is subject to stock availability and location. If this service is required, then please contact our sales team on 01952 676925.
Can I track my order?
If order tracking is required, then please contact our sales team on 01952 676925 and they will endeavour to provide any tracking information.
Do you deliver nationwide and internationally?
AC Electric motor offers a next day delivery service to the UK mainland, Ireland and parts of near-Europe. We offer reliable international delivery to customers worldwide*, with the flexibility for account holders to ship orders to an alternative address than where your invoice is sent to. Please Contact Us for tailored shipping quotes. *Some restrictions apply.
Pricing & Payments
What payment methods do you accept?
Purchases made through the website can be paid for by credit and debit cards via Tyl, which is a fully approved and secure method of payment from NatWest. Alternatively, if you have a PayPal account, then you can make a secure payment via your account. Customers who enjoy an approved account status, will benefit from a 30-day credit payment and can settle their invoices by cheque or, preferably, by bank transfer.
Do you offer same-day or next-day delivery?
Where required we can offer same-day or next-day delivery. This is subject to stock availability and location. If this service is required, then please contact our sales team on 01952 676925.
Can I get bulk order discounts?
In some circumstances we are able to offer bulk order discounts. Please contact our sales team for any bulk order requests 01952 676925.
How do I request a quotation?
If you require a quotation, then you can fill in our Contact Form with as much detail as possible, and our team will respond to you promptly. Alternatively, please contact our sales team directly on 01952 676925 to discuss your requirement.
Technical Support & Services
Do you provide engineering support or product advice?
Our experienced team are available to discuss any products or solutions with you and make suggestions based on any information you can provide regarding your application. If you would like to discuss any products or services, you can fill out a Contact Form or contact our sales team directly on 01952 676925.
What repair and refurbishment services do you offer?
We offer a comprehensive range of electromechanical repair services, including electric motor repairs, fan and blower repairs, gearbox refurbishment, machining, and fabrication. Our 24/7 breakdown service is available to support emergency repairs and help minimise downtime when you need us most. For more information about our engineering services or to discuss your requirements, please call us on 01952 676925.
Can you help with on-site maintenance or breakdowns?
We provide a range of on-site maintenance and breakdown services to help keep your operations running with minimal disruption. Whether you need urgent support for an unexpected failure or planned maintenance to reduce the risk of downtime, our experienced team is on hand to respond quickly and effectively. For more information about our on-site support services or to discuss an emergency requirement, please call us on 01952 676925.
What Machining services do AC Electric Motor offer?
We offer a range of Machining & Fabrication services in order to assist with any breakdown or maintenance issues you may have. For full details of these services, please contact us on 01952 676925
Sustainability & Compliance
Are your products compliant with industry standards?
AC Electric Motors sources products only from reputable suppliers who can demonstrate compliance with relevant industry standards. By ensuring these standards align with international requirements, we give our customers confidence in product quality and performance wherever they operate.
How do your sustainability goals benefit customers?
We have worked to develop a full sustainability plan in accordance with ISO14001. For more details please contact us.
Returns & Warranty
What is your returns policy?
Our returns policy states that items may only be returned within 30 days of purchasing. To view the full details of our returns policy please click here.
How do I return a defective item?
If an item, you have received is defective then you can arrange to return it to us for a full refund or exchange for the same item. Please call us on 01925 676925 to discuss any options.
Are products covered by a manufacturer’s warranty?
All products sold by AC Electric motors are subject to a manufacturer’s warranty. This warranty will differ depending on the product and the manufacturer. For full details of the warranty of items purchased with AC Electric Motor, please contact us with the full details either via our Contact Form or call us on 01952 676925.
Do you offer replacements or repairs for faulty items?
If you receive an item which is faulty, then please contact us on 01952 676925 to discuss any replacements or repairs. This is subject to manufacturer’s warranty.
Specialist Solutions
Do you offer MRO vending and inventory management?
Yes, we offer a range of MRO vending solutions tailored to the requirements of your business. For any vending enquiries, please get in touch via our Contact Form.
Can you support multi-site or multinational companies?
Our team are experienced in offering support to multi-site and multinational companies. For any enquiries, please contact our sales team on 01952 676925.
Do you provide tailored solutions for specific industries (e.g., food & beverage, aerospace, automotive)?
Yes, we provide tailored solutions for a wide range of industries, including food & beverage, aerospace, automotive, power generation, and more. Each sector has unique challenges, and our expertise allows us to deliver customised products and services that improve efficiency, reliability, and compliance. Explore our industry solutions by visiting the relevant sector pages via our main menu.
Still Need Help?
If you cannot find the answer to your questions here, don't hesitate to give our team a call or fill in the contact form below.
How Can AC Electric Motor Help?
Looking for more information about our our products and services? Complete a contact form and one of our specialists will be in touch with you as soon as possible.
Alternatively, you can:
Call us on
01952 676925
Email us at
sales@acelectricmotor.co.uk